WILD SAFARI HITS
Travel With Confidence. Adventure With Peace of Mind.
INTRODUCTION
Welcome to Wild Safari Hits, where every journey is designed with passion, integrity, and a deep love for Kenya’s wildlife, culture, and landscapes. Whether you are exploring the Maasai Mara, Tsavo, Amboseli, or our world-class beach destinations, we are committed to providing safe, ethical, and unforgettable experiences.
By using our website, submitting a booking, or participating in any safari or service provided by Wild Safari Hits, you agree to this All-In-One Travel Policy & Terms.
This document ensures clarity, transparency, protection, and mutual respect.
We encourage you to read it carefully so you fully understand how we operate and how we protect your travel experience.
1. BOOKINGS & RESERVATIONS
A booking is considered complete only after:
You submit your reservation online or through our official channels (WhatsApp, Email, Call).
You receive a written confirmation from Wild Safari Hits.
A required deposit or full payment is made.
The individual making the booking (“Lead Traveller”) accepts responsibility for all information submitted and all payments related to the group.
Age Requirement
Travellers under 18 must be accompanied by a guardian or provide written consent.
2. PAYMENT & BOOKING POLICY
Accepted Payment Methods
M-PESA
Direct Bank Transfer
Online Checkout
Credit/Debit Cards (where available)
Cash payments (Kenya only)
Payment Structure
Day Trips: Full payment required at the time of booking.
Multi-Day Safaris:
30–50% deposit to secure your booking
Remaining balance due 14 days before departure
Failure to complete payments by the stated deadlines may result in automatic cancellation and forfeiture of deposits.
3. PRICES, INCLUSIONS & EXCLUSIONS
Your Safari Price May Include:
Accommodation as stated (FB, HB, BB)
Park entry fees
4×4 Land Cruiser or Tour Van transport
Professional guide services
Bottled water during game drives
Meal plans as per your itinerary
Your Safari Price Does Not Include:
International airfare
Visa fees
Personal expenses (laundry, tips, souvenirs)
Alcoholic beverages
Optional excursions
Travel insurance
Price Adjustments
Prices may change due to:
Government tax updates
Park fee adjustments
Fuel price variations
Currency fluctuations
Any change will always be communicated early and transparently.
4. CANCELLATION & REFUND POLICY
We understand that plans change. Our cancellation structure is:
30+ days before safari: 70% refund
15–29 days: 40% refund
0–14 days: No refund
No-show: No refund
Important Note:
Many partner lodges, hotels, camps, and airlines have strict non-refundable policies. Where applicable, their terms override ours.
Wild Safari Hits Cancellations
If we must cancel due to:
Extreme weather
Political instability
Park/road closures
Vehicle breakdown
Force majeure
You will be offered:
A full refund, or
A free reschedule, or
A credit voucher for future travel
We are not responsible for additional costs arising from third-party bookings (flights, visas, transfers).
5. ITINERARY MODIFICATIONS
Safari experiences can be affected by wildlife movement, weather patterns, and road conditions.
We may make reasonable changes to ensure:
Safety
Better wildlife viewing
Improved travel flow
Compliance with park authorities
All changes are made with your best interest in mind.
6. HEALTH, SAFETY & RISKS
Travelling in the wild is adventurous and carries inherent risks.
By booking with us, you acknowledge that:
Wildlife behavior is unpredictable
Natural environments carry risks
You must follow your guide’s instructions at all times
We do our best to keep you safe, but we cannot accept liability for injuries resulting from:
Ignoring guide instructions
Reckless behavior
Natural causes
Third-party service providers
7. LIABILITY LIMITATION
Wild Safari Hits is not responsible for:
Loss or theft of personal belongings
Delays caused by lodges, airlines, weather, or government agencies
Personal injuries caused by wildlife or natural hazards
Acts of God (storms, floods, pandemics, unforeseen events)
Our liability is limited strictly to the amount paid for your safari package.
8. CONDUCT & BEHAVIOUR POLICY
We uphold the comfort and safety of all clients.
We may remove any traveller who:
Endangers other guests
Refuses to follow park rules
Causes property damage
Exhibits disruptive or unsafe behavior
No refunds will be issued in such cases.
9. PHOTOGRAPHY, VIDEOS & MEDIA USAGE
Wild Safari Hits may take photos and videos during safaris for promotional or educational use.
By participating, you consent to this content being used unless you request removal.
All website content, photos, itineraries, logos, and digital media are property of Wild Safari Hits and protected by copyright laws.
10. PRIVACY & PERSONAL DATA PROTECTION
We value your trust deeply.
Your personal information is used only for:
Processing bookings
Travel coordination
Payment confirmation
Customer communication
We never sell or misuse your data.
We comply with Kenyan data protection laws and international privacy standards.
11. TRAVEL DOCUMENTS & RESPONSIBILITY
You are responsible for ensuring you have:
A valid passport (6-month minimum validity)
Required visas
Travel insurance
Vaccinations or medical requirements
We are not responsible for losses due to incomplete or invalid travel documents.
12. COMPLAINTS & CUSTOMER SUPPORT
If something is not right during your safari, please report it immediately to your guide or our support team.
We will respond promptly to fix or improve the situation.
Complaints made after the safari will still be reviewed, though immediate feedback is easier to resolve.
13. DISPUTES & GOVERNING LAW
All terms, conditions, and policies in this document are governed by the Laws of Kenya.
Any dispute shall be handled under Kenyan jurisdiction.
14. UPDATES & CHANGES TO THIS POLICY
Wild Safari Hits may revise this All-In-One Policy periodically to maintain clarity, safety, and compliance with changing regulations.
By using our website or booking with us, you automatically accept the latest version.
THANK YOU FOR TRUSTING WILD SAFARI HITS
We don’t just take you on safari — we protect your journey, give you peace of mind, and treat you as part of our travel family.
For any inquiries, custom packages, or help:
📧 info@wildsafarihits.co.ke
📞 (+254) 720 202049
🌍 www.wildsafarihits.co.ke
Your adventure begins when you choose us — and we are honored to walk the journey with you.